Returns & Warranty

7-Day Return & Refund Policy

Return requests of products purchased directly from en.xvxchannel.com can be accepted within 7 days after the product has been delivered.

To return a product, all items for return should be unused and maintain their original condition with all of the original packaging, parts, and accessories. The customer shall be responsible for and prepay all shipping charges and assume all risk of loss or damage to the product while in transit to XVX. 

Once the product is received and meets the requirements listed above, a refund will be issued to the original method of payment less the original shipping charge and 4% processing fee charged by Shopify. Please allow 15 business days for the refund to be processed. 

 

1-Year Warranty

We offer 1-year limited warranty services against defects in products and accessories. Warranty coverage begins at the time the consumer purchases the product and is non-transferable. A receipt or proof of purchase is required to claim the warranty. 

If the product has any performance or quality problem (non-artificial damage) within 7 days after the product has been delivered. Please contact us immidiately and we will send over a new replacement unit or issue a refund at the customer’s preference.

*The information provided here is an overview. For specific situation please contact us at support@xvxchannel.com.