Shipping Policy
How much shipping fees should I pay?
For standard shipping, we usually will charge as the chart below. We provide free standard shipments to most countries and regions for orders over $50 USD (Package weight ≤ 3kg). Please be aware that the $50 USD here refers to the total amount actually paid by a customer after applying any kind of discount coupon.
- Shipping rates for orders less than $50 USD (Package weight ≤ 3kg). DHL Expedited Shipping is available in certain countries and areas only.
| Countries and Regions | Standard Shipping Cost (8-15 Days) | Extra Cost for DHL Expedited Shipping (3-7 Days) |
| Japan, Australia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Indonesia | FREE | $19.99 ~ 29.99USD |
| Brunei, Hong Kong SAR, Israel, Russia, Saudi Arabia, South Korea, Taiwan, U.A.E. | $3.99 USD | $19.99 ~ 29.99USD |
| For countries and regions in North America, South America, and Europe | $5.99 USD | $19.99 ~ 29.99USD |
| Remote Areas (Alaska, Hawaii, Puerto Rico, Guam, Colombia, etc.) | $9.99 USD | / |
- Shipping costs by weight for orders over $50 USD:
| Package Weight | Standard Shipping Cost (8-15 Days) | Extra Cost for DHL Expedited Shipping (3-7 Days) |
| 0 - 3kg | FREE | $19.99 USD |
|
More than 3kg |
Please contact us for shipping fee calculation | Please contact us for shipping fee calculation |
What countries and regions do we ship to?
- Currently, we ship to countries and regions listed here: Check the list. Please contact support@xvxchannel.com if yours is not listed.
- DHL Expedited shipping is not available for P.O. boxes, APO/FPO addresses, remote areas such as Alaska and Hawaii, and offshore addresses such as Puerto Rico and Guam.
When will my orders be shipped out?
Once your order is submitted and paid, the in-stock products will be shipped out within 2- 3 business days, for Pre-Orders/Group Buys please check the product page for a specific shipping date.
How long does it take to deliver my order?
Normally, the standard shipping will take about 8 - 15 business days except for a few remote areas. We provide an expedited shipping option for certain countries and areas which will add extra cost to your orders. Expedited shipping will be delivered by DHL, it normally will take 3 - 7 business days except for a few remote areas. For specific situations please consult us.
How do I track the shipping status of my orders?
We will upload the tracking number to your order once it is shipped and you can track the shipping status on Track My Order.
Do I have to pay import tax or customs fees?
Yes. Please be aware that VAT is included in your orders but there may be extra import duty or customs fees due to the policy of different countries. Please check the local regulation of customs duties first and customers need to take care of it by themselves.
